Artifact: PR-FAQ — Kestrel One-Tap Swap Approval

A one-page PR-FAQ for one-tap shift-swap approval -- exercises co-23. Kestrel is a fictional product; every quoted number, question, or finding here is an illustrative, constructed example, not real data or a real transcript.

Press release

Kestrel launches one-tap shift-swap approval. Managers currently review every shift-swap request the same way, whether it's a routine same-role swap between two trusted staff or an unusual cross-role request into overtime -- and swap requests often sit unapproved for hours because the review, buried in email or in-app notifications, gets missed. Starting today, Kestrel automatically fast-tracks routine, same-role, same-shift-length swaps to a single SMS reply ("Y" to approve), while anything unusual still routes to the manager's full review queue. "I used to lose track of swap requests in my inbox for half a day," said one early-access manager. "Now the easy ones just get handled."

FAQ

• What counts as "routine"? Same role, same shift length, both employees already qualified for the shift, requested more than 4 hours before the shift starts.
• What if a manager replies with an ambiguous SMS (not a clear "Y")? The request stays pending and routes to the full in-app review queue rather than guessing at intent.
• What if two managers both have approval rights and both reply? The first valid reply wins; the second reply receives an SMS noting the request was already resolved.
• Does this remove manager oversight entirely? No -- managers can disable fast-path approval for their team at any time, reverting every swap to full manual review.